351102: Telecommunications Operations Technician

Implement telecommunications operation plans, identify the required tools and equipment, provide technical assistance to telecommunications engineers and specialists in performing their tasks, maintain data and information related to telecommunications operations, and prepare and present work reports.
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351201: Information Technology Support Technician

Provide technical support and assistance to employees and customers experiencing IT problems, identify the tools and equipment required to support employees and customers and solve the problems they face, provide technical information about IT devices, systems, and software, maintain data and information related to technical support operations, and prepare and present work reports.
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351101: Information Technology Operations Technician

Apply and implement IT operation plans, identify the required tools and equipment, provide technical assistance to IT engineers and specialists in performing their tasks, maintain data and information related to IT operations, and prepare and present work reports.
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351203: Software Support Technician

Provide technical support and assistance to employees and customers experiencing software problems, identify the tools and equipment required to support employees and customers and solve the problems they face, provide technical information about IT devices, systems, and software, maintain data and information related to technical support operations, and prepare and present work reports.
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