351204: Database Support Technician

Improving and enhancing the effectiveness of database tools and services, ensuring that all data is compatible with systems and regulations, and ensuring the protection and backup of data.
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351203: Software Support Technician

Providing technical support and assistance to employees and customers facing problems with software, identifying the tools and supplies required to support employees and customers, and solving their problems, providing technical information related to information technology devices, systems, and software, and storing data and information related to technical support operations and preparing and presenting work reports.
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351101: Information Technology Operations Technician

Implementing and executing plans related to information technology operations, identifying the tools and supplies required, providing technical assistance to IT engineers and specialists in performing their tasks, storing data and information related to information technology operations, and preparing and presenting work reports.
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351201: Information Technology Support Technician

Providing technical support and assistance to employees and customers facing problems with information technology and supporting them, identifying the tools and supplies required to support employees and customers, and solving their problems, providing technical information related to information technology devices, systems, and software, and storing data and information related to technical support operations and preparing and presenting work reports.
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351304: Computer Systems Technician

Collecting data and information, studying a partial unit of systems, documenting system testing procedures, designing system subunits, preparing technical specification models, and preparing and presenting work reports.
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